Shipping & Returns

Welcome to NUA. By placing an order through our website, you agree to the following policies and terms.

Shipping

All orders are shipped within the United States through USPS. Shipping costs are the responsibility of the customer and are calculated at checkout. Orders are processed within 1–3 business days after payment has been confirmed. Once your order has been shipped, you will receive a tracking number via email. It is the customer's responsibility to monitor the shipment using the tracking information provided by USPS.

Returned or Undeliverable Packages

If a package is returned to NUA due to an incorrect or incomplete shipping address, failure to monitor the shipment, failure to collect the package, or any other reason caused by the customer, the order may be reshipped once it is returned to us. The customer will be responsible for paying the full cost of the new shipping label. NUA is not responsible for delays caused by USPS or for packages returned due to customer error.

Delivered Packages

Once USPS marks a package as Delivered, responsibility for the package transfers to the customer. NUA is not responsible for lost, stolen, or missing packages after delivery has been confirmed by USPS. If this occurs, the customer must contact USPS directly to file a claim or request an investigation.

Returns & Exchanges

Due to the nature of our jewelry and for hygiene reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect product selection, or normal wear and tear. We only accept claims if the customer receives the wrong item or a product with a manufacturing defect. Claims must be submitted within 48 hours of delivery, along with clear photos of the product and its packaging. Once reviewed, NUA will determine whether a replacement or refund is appropriate.